The permanent office of the grievance cell, a key channel for public complaints heard by Odisha Chief Minister Mohan Charan Majhi, will soon witness a change in its location. This was informed by official sources on Wednesday.
With a new facility planned at Mandal Sadhan Kendra, Unit-2, Ashok Nagar, the temporary services will be conducted in momentary tent arrangements until the new site is ready.
This new facility aims to bolster accessibility and improve efficiency, slated for completion at a cost of Rs 15 crore. Chief Minister Majhi has assured citizens that he remains dedicated to personally attending to grievances during this period, maintaining the service’s integrity while the construction is underway.
Complaint resolution rates
As of March 2025, the cell received 8,737 grievances with an 84% resolution rate (7,331 cases). By April 2025, this efficiency improved to 88% resolution of 9,377 total cases across nine sessions, reflecting systematic follow-up mechanisms.
Government collaboration
Multiple departments collaborated during hearings, with ministers from Health, Rural Development, Fisheries, and other portfolios participating. This cross-ministerial presence enabled immediate interdepartmental coordination for complex cases.
Cell re-launch and structure
Chief Minister Mohan Majhi’s grievance cell in Bhubaneswar began operations on July 1, 2024, featuring a structured system where the CM and seven cabinet ministers personally heard public complaints. The initiative included a specialised program to cover medical expenses for financially vulnerable citizens, demonstrating a focus on healthcare accessibility.
Priority groups for hearing
The program prioritised specially-abled individuals, senior citizens, and emergency medical cases during hearings. Walk-in petitioners without prior registrations were also accommodated, ensuring broader accessibility.
Public impact of grievance cell
The initiative marked a departure from previous administrative practices by decentralising grievance redressal. This approach gained public trust, as evidenced by 6,000 petitions received during a single regional session in Sambalpur, indicating strong citizen engagement.
